Returns Policy

Famous_brand@yahoo.com  has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues or if the item is faulty or not what you ordered.

Famous_brand@yahoo.com   accepts returns with size issues only

Only store credit will be given for such returns. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

If the return is due to a size issue it is the member’s responsibility to pay for return shipping. On our part we will give you a store credit. If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will reimburse the invoice value as well as the shipping charge you bear to return the package, up to a maximum of Rs 175  as store credit All returns which are not valid will not be accepted and will be sent back.

Please note Famous_brand@yahoo.com  will not be liable for any damage that happens in transit.

Should you wish to return all or a part of your order, you need to let us know within 5 days from the date of receiving your parcel. You can either call our Customer Support No. +91-114-1435491, +91-114-1435490 between 10:30 AM and 6:30 PM, on all 6 DAYS and choose the return option over the phone to reach our dedicated helpline for returns or write to us  Famous_brand@yahoo.com

After validating your return request over phone we will send you an email authorizing a return. The mail will have a link that gives you access to the return shipping address label. You may simply print, fill with accurate information, paste the shipping address label on the package and courier it back to us. Please bear in mind that we should receive the return package within 10 days of us sending the authorizing email.

cost receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.

Refunds are made as follows:

1. If the payment was made in cash then the refund is made in the form of a NEFT/cheque.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
3. When a refund is to be made due to sizing issues from customer's end  then the amount is refunded in the form of store credits.

Please Note: Famous_brand@yahoo.com will make refund NEFT/Cheque only in the registered name of the customer.

We will keep you updated on the status of your return at each step:

When we validate your return, we send you a return authorization mail

At the closure of your refund, we send you a closure mail

In rare cases of Damaged/Defective/Incorrect product received, you need to inform us within 24 hours of Delivery.

Shipping address for return C-36 Okhla Ind Estate New Delhi Delhi No. +91-114-1435491, +91-114-1435490.